Dual Sync has let us handle WhatsApp without losing human control
The challenge
GuardaYA manages 5 self-storage locations in Catalonia under a third-party management model. Its team manually handled all WhatsApp messages across the five locations, creating a constant operational load, responses limited to team hours, and a permanent risk of losing leads due to lack of immediate availability.
The solution
Boxsia AI was integrated into GuardaYA's WhatsApp channel with Dual Sync™ technology: the AI manages every conversation autonomously, identifies which location the customer needs, checks real-time availability and pricing, and sends the booking link directly. When the team wants to step in, they take control from their own phone, with no external panels and no number change.
Keeping control of the conversation on my own phone is ideal. It's a solution we hadn't found anywhere else in the market, and until now only Boxsia offered it to us. The first time we saw an automated sales close, we couldn't believe it.
GuardaYA is a company specialised in third-party management of self-storage facilities, with five locations across Catalonia. Its business model demands maximum operational efficiency: managing multiple locations with lean teams while keeping customer service agile and seamless.
Before Boxsia AI, WhatsApp support was entirely manual. Every message that arrived — from any of the five locations — required someone on the team to respond, identify the customer's needs, check availability and, if everything matched, close the booking. A repetitive process, tied to office hours and hard to scale.
Dual Sync™: AI that acts, humans who decide
The key to GuardaYA's solution was Boxsia AI's Dual Sync™ technology. Unlike other systems that force teams to manage conversations from external panels or hand over control entirely, Dual Sync™ lets the AI carry the weight of the conversation while the team steps in directly from their own phone whenever they need to, without losing their usual WhatsApp number or learning any new tool.
According to Ángel Pérez, CEO of GuardaYA, this feature was decisive: “It's perfect because the AI is always talking, and when we want to take control of the conversation, we jump in directly from our own phone. Without losing our WhatsApp number and without needing external panels.”
An assistant that sells from start to finish
Laya, GuardaYA's virtual assistant, can tell which location a user needs, connect to their own CRM, check real-time availability, inform on pricing, and send the booking link directly in the conversation. The result is a fully automated sales process, from the first message to the close.
"The first time we saw an automated sales close, we couldn't believe it," recalls Ángel Pérez. Today it's standard practice across all five locations.
“The first time we saw an automated sales close, we couldn't believe it,” recalls Ángel Pérez. Today it's standard practice across all five locations.
Managing several locations
and want to keep control?
Boxsia AI with Dual Sync™ adapts to multi-location operators. Let's talk.
