200 calls a month handled by AI: how Mudanzas Gesapro never misses a customer
The challenge
Mudanzas Gesapro operates in Las Palmas de Gran Canaria with a team that answers the phone until 4pm. From that point on — through the afternoon, nights, holidays and weekends — calls and WhatsApp messages went unanswered. With over 200 calls a month and 5 storage locations to manage, the risk of losing customers outside business hours was a constant reality.
The solution
Boxsia AI was integrated into Mudanzas Gesapro's call and WhatsApp channels. Martina, the virtual assistant, autonomously covers all the time outside the human team's hours: afternoons, nights, holidays and weekends. During the day, the team handles service as usual; when they leave, Martina takes over without interruption. The result is real round-the-clock coverage with no need to expand the team.
The AI's service is perfect and helps us manage day-to-day operations — not just the moves, but also our five storage locations. Choosing Boxsia was a complete success.
Mudanzas Gesapro is based in Las Palmas de Gran Canaria, and specialises in moving services and managing five storage locations. Its team works office hours and answers the phone until four in the afternoon. From then on, commercial activity doesn't stop: customers call, ask questions and need answers.
Before Boxsia AI, anything that came in outside business hours was lost or left pending until the next day. With over 200 calls a month at stake, the cost of that missing coverage was real and measurable.
Martina: the AI that never closes
After integrating Boxsia AI, Mudanzas Gesapro now has Martina, its virtual assistant, available on calls and WhatsApp 24 hours a day. The setup is simple and effective: during the morning, the human team handles service as usual; at 4pm, Martina automatically takes over and handles any incoming contact until the next day's opening.
The AI doesn't just answer. It handles enquiries about moves, informs on storage availability and pricing, and guides the customer through the entire contracting process, whether they reach out by call or WhatsApp.
The metric that matters most: customers who compliment the service
What surprised the Mudanzas Gesapro team most wasn't the reduced operational load, but their own customers' reaction. Several reached out spontaneously to praise the quality of service they received, without knowing they were talking to an AI.
For Leandro Rodríguez, CEO of the company, the verdict is clear: "The AI's service is perfect and helps us manage day-to-day operations — not just the moves, but also our five storage locations. Choosing Boxsia was a complete success."
Does your business also get
calls outside business hours?
Boxsia AI covers your afternoons, nights and weekends with no need to expand your team. Let's talk.
